Permanent employee, Full-time · Berlin
We are a dynamic, fast-growing fintech company based in Berlin with a mission to break down barriers to better saving across Europe. Our platforms give customers simple, transparent access to the Raisin deposits marketplace, where our partner banks from all over Europe offer an ever-growing range of competitive savings products. In Germany, we also broker cost-effective investment portfolios and pension products. Raisin has raised more than €195 million in funding from renowned investors including Goldman Sachs, PayPal Ventures, Index Ventures, btov Ventures, Ribbit Capital, Orange Digital Ventures and Thrive Capital. We have also been featured on the FinTech50 — the list of Europe’s top 50 fintechs — every year since 2016, ranking in the top 5 in 2018 and 2019.
Our marketplace is available in over 30 countries across Europe through www.raisin.com, with dedicated country platforms in Germany, Spain, the UK, Austria, France, Ireland, and the Netherlands. Since launching in December 2013, we have brokered €16 billion in savings for more than 200,000 satisfied customers to more than 80 partner banks. Our distribution partners, such as Commerzbank, o2 Telefónica Deutschland, N26, ClearScore and Yolt among many others, extend Raisin’s impact as well as their own range of offers: they make our deposits marketplace available to their customers.
University degree in Computer Science, Engineering, Information Systems or equivalent practical experience is preferred
Experience being on call and managing incidents on senior or leadership position
Knowledge and hands on experience with Linux (RHEL), web technology and MySQL
Ability to troubleshoot Java applications on production environment, including investigating issues in source code
Strong problem solving skills
Good communication skills in English, preferably also in German
Ability to work independently with and without supervision
Experience with Active MQ, message brokers and AWS
Willingness to participate in an On-Call Roster
Investigate and diagnose application-related incidents
Actively monitor ticket systems during business hours
Define and follow incident management processes
Perform post-mortems on incidents
Perform manual fixes to application problems
Escalate problems to third level support, where necessary
Recommend solutions for systemic issues and candidates for automation to the development teams
Maintain application support technical documentation
Verify resolution with requesters, manage tickets and keep stakeholders informed about the status of their issues
Thank you for considering a career at Raisin GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to email@example.com.