CRM Marketing Manager (m/f/d)

Permanent employee, Full-time · Berlin

About us

RAISIN

We are a dynamic, fast-growing fintech company based in Berlin with a mission to break down barriers to better saving across Europe. Our platforms give customers simple, transparent access to the Raisin deposits marketplace, where our partner banks from all over Europe offer an ever-growing range of competitive savings products. In Germany, we also broker cost-effective investment portfolios and pension products. Raisin has raised more than €195 million in funding from renowned investors including Goldman Sachs, PayPal Ventures, Index Ventures, btov Ventures, Ribbit Capital, Orange Digital Ventures and Thrive Capital. We have also been featured on the FinTech50 — the list of Europe’s top 50 fintechs — every year since 2016, ranking in the top 5 in 2018 and 2019. 

Our marketplace is available in over 30 countries across Europe through www.raisin.com, with dedicated country platforms in Germany, Spain, the UK, Austria, France, Ireland, and the Netherlands. Since launching in December 2013, we have brokered €16 billion in savings for more than 200,000 satisfied customers to more than 80 partner banks. Our distribution partners, such as Commerzbank, o2 Telefónica Deutschland, N26, ClearScore and Yolt among many others, extend Raisin’s impact as well as their own range of offers: they make our deposits marketplace available to their customers.



Your Profile
  • At least 1 year of full-time working experience in CRM
  • Proven experience in improving customer experience with marketing measures through innovative and data-based approaches
  • Experience with campaign management and customer segmentation, mobile marketing experience is a plus
  • Familiarity with HTML and CRM tools, good with numbers, and analytical thinker
  • Flexible and communicative team-player, ready to jump in and support other team members whenever needed
  • Creative thinker who works analytically and is  process-oriented with a strong attention to details
Your Responsibilities
As the CRM team at Raisin, we strive every day to achieve our company’s mission of savings and investment products without barriers, with a focus on overcoming communication barriers our customers face. Join our CRM team and help us take our customer experience to the next level using relevant, personalised and multi-channel communication.

  • You will contribute actively in the development of our CRM strategy
  • You will implement, analyse and report the results of new CRM campaigns aimed at improving our customers’ lifecycle
  • You will be fully responsible for the optimization and maintenance of our existing automated communication across countries
  • You will support the integration of new channels, such as push notification and SMS, into our communication mix
  • You will work in highly skilled cross-functional teams in order to move our customer experience to the next level
  • You will monitor and evangelize CRM best practices across countries
Our Benefits
Be part of a diverse team of more than 34 different nationalities, who strongly believes in agile cross-functional methods, collaboration and appreciation in our daily work. We are professional and work hard to always be the best in our field. You find us in our open office in beautiful Prenzlauer Berg well connected to public transport and surrounded by a great variety of restaurants and supermarkets.

  • Relocation and visa support as well as a relocation reimbursement
  • Free choice of hardware
  • Beginner German classes directly at the office and financial support for acquiring a language certificate 
  • Hungry all the time? Breakfast, snacks, daily fresh fruit as well as drinks are provided
  • Stay up to date at regular townhall sessions with our founders and feel free to ask any kinds of questions
  • Flexible working hours, home office and 28 vacation days 
  • Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than 20 € per month 
  • We offer you a company pension scheme (Betriebliche Altersvorsorge), which we support with 20 %
  • Enjoy yearly company retreats to exciting European cities and other team events, such as Lunch Lottery, Tech Lunch, Xletix and Raisin Ladies Events

Your application

Thank you for considering a career at Raisin GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to careers@raisin.com.

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